Gold Street Surgery

Gold Street Surgery 2022-09-02 Person 5 5 0

An exceptional surgery. The clinicians there are superb and I have always received good care. I know they have a very high workload and getting appointments is hard, but I also know that everyone in the practice is working their socks off to look after their patients. Dr Claes Iqbal, one of the partners, is the kindest, most capable, wonderful GP I’ve ever had. Jules

Try not to take on too many more patients.

Gold Street Surgery 2022-05-12 Person 1 5 0

Having caught covid that resulted in heart failure and having to stay with friends out of the area the doctors and more specifically the practice manager refused to send a siMple report so I could claim PIP as I was now “out of area” making my symptoms even worse and leaving me with no money ! This is not the first occasion this surgery has been unhelpful as I asked for callbacks and only get text messages and the practice manager will not see people who wish to complain

Actually helped with completing the form so I have the funds to live and be able to change doctors !

Gold Street Surgery 2022-02-18 Person 3 5 0

Please it would be really appreciated if the recepcionists weren't so obviously disturb by the fact that she has to speak with non english native people. They really make me feel like I was stupid just by asking if I didn't need the prescription paper to pick up my medicine. She just kept repeating I had to go Boots without even listening to what I was saying. Sorry for not have much experience with prescriptions! I said thank you and they just stared at me as I was leaving... I will only go back because I need the medicine for my 4 months old baby...

Please respect other nationalities.

Gold Street Surgery 2022-01-21 Person 4 5 0

I have never had any issues with Gold Street Surgery. Staff have always been helpful and diligent.

As with ALL healthcare providers at the moment they are struggling because of COVID and I think other patients making their reviews should be mindful of this! This is healthcare as a whole - I know because I work in another part of it, just not at a GP surgery. Everywhere is struggling. I understand patients frustrations as I have had my own, but I also have a further understanding of the difficulties everyone is currently having. Thankyou for the work you do for both myself and my family. The poor reviews are not a true reflection of the practice nor the staff.

Gold Street Surgery 2021-11-30 Person 1 5 0

Secretary are rude and unhelpful. Website is unfunctional, difficult to manage with inappropriate advertising referring to dementia.

Improve the website. No structure. Just endless stream of information. If a 29 year old cannot find what they need how can you expect someone older people to navigate it easily. Even finding a review page is a complete nightmare. The website also has advertising, which I’ve never seen an NHS website have. One from a solicitor firm saying 1 in 3 get dementia so reach out to them before you lose the ability to do so….. doesn’t feel very appropriate.