We are very sorry indeed that you have had difficulty getting an appointment. However, appointments can also be booked ahead and we always have appointments available for patients who need to see a doctor urgently. The doctor or one of our nurses may phone to assess the urgency of the problem and whether it can resolved without the need for you to come to the surgery. Many can. Appointments can also be booked online. Not many patients opt to do this at the moment, but we will make more online bookable appointments available if there is demand. We can also book appointments on some evenings and weekends at Saffron Walden Community Hospital with doctors who will have access to your notes (assuming you have not opted out of allowing this). All GP surgeries have more demand for appointments than can be met from within current resources. We do our best with the resources available. Although two doctors have left, we have been successful in appointing two experienced practitioners who will be joining the surgery team next month. Please contact us direct if you would like to discuss this further or if you have any suggestions for how the appointment system could be improved. Hugh Weller-Lewis Practice Manager