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Glenlyn Medical Centre
2017-01-06
Person
4
5
0
Written by a patient
Written by a patient 6th January 2017
I have always had good and helpful service from the receptionists. And I sympathise with them when they are confronted by what can only be described as bullying and aggressive patients.
One tiny point which might help a little: when the receptionists are busy doing something other than sitting at the reception desk, it might help if they made eye contact with the next waiting patient and say something like "I will be with you as soon as I have finished this important task". There is a danger that a patient can feel invisible even when they are standing at the front of the queue. That said, "you can't please some of the people any of the time".