Glebe House Surgery

Glebe House Surgery 2022-07-03 Person 3 5 0

I can appreciate the immense pressure the whole NHS is under but I was made to feel I should be apologising for seeking help for what is actually turning out to be a serious medical condition. GP seemed uninterested, very confrontational, dismissive, in and out in less than 3 minutes. But on a different occasion, thanks to the nurse practitioner with similar symptoms, she recommended some blood test and was very thorough, which has flagged up some serious medical issues. She was amazing, very helpful, and utmost professionalism. I must however stress that the services in glebe house surgery in general has been good. Past experiences with other GPs in the same practice has been very good.

I am inclined to say I probably caught the GP on a day when they weren't at their best and would like to think and hope it wasn't standard practice. It was the first time I had ever seen this particular doctor but in general I have been satisfied with the services received from other GPs in the same surgery.

Glebe House Surgery 2021-09-13 Person 2 5 0

Currently my dad is really ill and it is very hard to get past receptionists . He was told to go to the UTC even though he was stood in the surgery asking for help. Test results come back clear but he is still in excruciating pain and due to pressures on services we are concerned the longer this situation continues the harder treatment may be if it is serious. Phone appointments are pointless when you need a doctor to see you physically. I hope this message is used constructively going forward

Stop making phone appts standard

Glebe House Surgery 2020-11-16 Person 1 5 0

I feel I have to write this regarding the Surgery. I have been a patient for 30 years but it is nothing like it used to be. Phoning the surgery for an appointment is a nightmare I found at 8 am and was number 20 in the queue. Most of the time I find the receptionists either rude or just uninterested. I tried to get an appointment today for my grandson only to be told it could only be a telephone appointment. They phone my daughter at work and both times she couldn't get to the phone quick enough before it went off. She phoned back straight away to be told she needs to make another appointment. He is 4 years old and really needs to see a doctor. So now we will have to ring 111 and probably have to take him to a hospital which isn't good for me as I am at risk with Covid. I wonder where people's niceness has gone to and their helpfulness. I have to say that Laura Mezas is a fantastic doctor and can't do enough for you it's a shame the reception team don't do the same

Give them all training on how to speak to people

Glebe House Surgery 2020-11-01 Person 1 5 0

Shocking service, ring up asking for help, usual answer is a no, admin and reception staff have no idea how to treat patients with mental health disorders. They cause unecasserry suffering because they can. I no longer ring the doctors now as it just triggers an episode. I cant book online so I am screwed. I need support but you do not cater for or make reasonable adjustments for mental health. Phone appointment was a wait of three weeks and doctor just wanted you off the phone so she could get through her growing list. Being told its just old age to someone who is trying to get a diagnosis for fibromyalgia is shcoking. Send you for tests and tests and tests and no one actually sits down and says look it could be this, lets explore.... why? because they dont care, you area burden to them, they dont understand mental health. I dont think I have ever seen the same doctor so there is no chance of anyone linking my physical symptoms to my mental health... fybromyalgia..... Next stage is CQC...

Send staff on a mental health awareness course, so they can understand that their rude and abrupt replies trigger mental health conditions so much so the patient no longer goes to the doctor and has no support. If it was a workplace, they would be constantly at tribunals for disbility disrimination...

Glebe House Surgery 2020-10-30 Person 1 5 0

Because of the virus, people are suffering with other symptoms and they shouldn’t have to. My annual copd review is now 3mths overdue and the surgery has said they are not doing annual reviews, even though a doctor told me to make an appointment for one?why I might ask? Even though I have told them my breathing is getting worse, I’m not getting any reassurance or moral support from the surgery. I had to wait nearly 2wks once for a telephone consultation just with a nurse? How can nurse/doctor know what’s wrong without an examination? I thought they are prepped up with all he gear so why can’t they actually see their patients? Back in the summer, I asked a receptionist for help as I had been badly stung by something on my arm and it was really swollen and painful, she sent me all the way to the Friarage where the charge nurse there said that my surgery should of treated me as all was needed was strong antihistamines........what a waste of the Friarage’s time and mine.... Only been registered with the surgery for 8mths and so far not at all happy....I know they have to obey the guidelines but I feel that other symptoms should be treated as soon as, and not fobbed off. Also, once I had a text message form the surgery to say that I was due a health check, when I phoned for one I was told the surgery aren’t doing them?????

Make sure you are giving total reassurance and moral support to patients with non virus and not fob off by passing the buck, as I feel I’m just a number and there’s no care..... The receptionists should not make a decision without consulting a nurse/doctor