Garston Medical Centre

6A North Western Avenue, Watford, England, WD25 9GP
5 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
14th November 2020


My daughter, age 7 and who has ADHD pressed the doorbell a few times as I was phoning the number on the door to gain entry. The receptionist aggressively pulled open the door and went into a tirade, shouting at me that I should stop my daughter from pressing the doorbell as she was on a call and couldn’t hear the person on the other end. She then refused to take my details (despite me saying we were there for my daughter to have an appointment), said I needed to call the number on the door and pointed to the sign displaying the mobile number. She then sighed very loudly as in exasperation and closed and locked the door, returning to the reception desk. I tried to call the mobile number another two times but it was not answered and went to voicemail – she deliberately ignored my call as she could see me ringing through the door. She then overrode our appointment so that the next patient was called and ours was effectively cancelled. When we did gain entry to the surgery, only because a doctor came for the next patient, she refused to give me contact details to make a complaint and raised her hand to my face and said I’m not going to argue about it. She then turned her back and walked away. My daughter was extremely upset by her behaviour.

Suggested improvements
Receptionists need to be trained in equality and diversity issues, not subject patients to discrimination / harassment on the grounds of protected characteristics in accordance with Single Equality Act (2010) and behave within the law.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th September 2020


Receptionists are unneccesarily rude. Cant get through on the phone as no call queueing system so on one occasion in August 2020 had to hit redial 135 times. I July 2020 had to hit redial 435 times just to connect.

Suggested improvements
Dont shout out my address at the desk - I dont want all waiting room to hear. I also not know why I have to tell receptionists ins and outs of reason for call - I was advised that confidentiality not apply but this is untrue.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
10th January 2018


There is a mature female Doctor who ia absolutely appalling. There are constant complaints about her from the other patients. My complaints are: 1) She has no communication skills. 2) Is verbally abusive, I left in tears as she spoke over me aggressively. 3) Lacks empathy 4) Does not Listen 5) Has no intention of treating you, and does everything she can to spout policy at you 6) I felt like I had to fight for treatment, and became tongue tied and unable to remember my list of other symptoms, and therefore left the surgery looking like a fool and a fraud, in tears. It is understandable why patients go to A&E inappropriately because GPS like her are not doing their job. I think there is nepotism in this surgery, that is why she has not been dismissed. As it is common knowledge amongst patients she is an abuser.

Recommend
Rating not given.
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
8th May 2017


I had to visit the centre to discuss with a Dr about a very sensitive nature of where I thought I had in my genitals. The Dr was unsympathetic and insensitive as to the cause and diagnosis and just dismissed me to the GUM clinic nearby without any advice or information, and almost a look of disgust. I am a healthy person who was in a relationship and should not have felt as though I was being judged by a medical professional, I have since been treated, and moved practice as never wanted to see this Dr ever again.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Short link to review Garston Medical Centre: http://iwgc.net/ecd2d