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Furnace Green Surgery

50 The Glade, Furnace Green, Crawley, West Sussex, RH10 6JN Also known as: Dr Chorley & Partners 1 2 3 4 5 26 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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1 2 3 4 5
Written by a patient
7th February 2017


I had an appointment with the Nurse at 0830 for a blood pressure check. I arrived at the surgery early and stood waiting as the door was closed. At 0831 I knocked on the door, as i was now waiting with other patients. The receptionist came and unlocked the door and asked me why I had knocked on the door as they did not open until 0830. She was rude and abrupt. I am amazed that the surgery can open at the same time as the first appointment, as patients have to register for the appointment on arrival. I was seen by 0835, by a very nice nurse. I have been with this surgery for years and must comment that the treatment is great, once seen. The reception staff should go on a customer service course, as I have regularly felt them to be abrupt and non caring. The surgery should review having appointments at the same time as they open, as this starts a trend to be late before they start the day.

1st March 2017
Response from Furnace Green Surgery

Dear Patient, Thank you for your feedback. In light of your comment, we are now opening the door 5 minutes before surgery time for patients to self arrive themselves for their appointment at 8.30am or 1.30pm. The receptionists will continue to strive to give excellent service from 8.30am each day. Thank you, Ruth James-Morse Practice Manager

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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1 2 3 4 5
Written by a patient
30th December 2016


After suffering chest pains, I called for an emergency appointment. The phone was engaged on the first few tries which didn't bode well, but at 8:40 I was given an appointment for 8:50. Fifteen minutes after that I was leaving the surgery with a prescription and less worry. Great service. Thank you.

6th January 2017
Response from Furnace Green Surgery

Thank you for your positive feedback.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
15th November 2016


I thank God I am on the register of patients at Furnace Green Surgery, Crawley, West Sussex. By phone or visit my first connection is always to listening, friendly reception. Wherever I go I believe you get what you give in terms of communication and the response at this surgery if excellent.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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1 2 3 4 5
Written by a patient
13th September 2016


The receptionists are always extremely helpful and kind.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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1 2 3 4 5
Written by a patient
12th September 2016


Receptionist was so helpful in getting prescription request expedited as I was going to Japan for work trip and hadn't time to wait the full 3 days asked for on repeat form. Arigatou gozaimasu. Thank you receptionist.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
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