Friary House Surgery

Friary House, 2A Beaumont Road, St Judes, Plymouth England, PL4 9BH
7 reviews

Reviews

Recommend
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7th December 2023


You are asked to contact them via the online system. I told them I was in pain and needed a medication review. I have heard absolutely nothing from them other than the standard acknowledgement of the receipt of my request. Today I went to pick up my repeat prescriptions at the pharmacy to be told the practice is 3 weeks behind in authorising repeat prescriptions. I’m on heart tablets and my husband is on blood pressure tablets. We could be dead before they authorise our prescription again !! Let’s hope we aren’t.

Suggested improvements
Action and respond to our requests. Surely the minimum we can expect is repeat prescriptions to be authorised on time?

Experience
Involvement
Cleanliness
Staff
Appointment
 
17th October 2023


Took 30+ attempts to get onto the telephone waiting list and then took 58x minutes to get to speak to someone - no I am not making this up they are that bad They fail to keep promises, overall they seem in a state of complete chaos

Suggested improvements
We can all hide behind behind shortages of money, however the practise is disorganised they spend a lot of time fixing issues. If they did what they promised first time then they wouldn't have so many people queuing at reception asking what's happening or people constantly trying the get through on the phone. Overall they are truly awful, God knows how the elderly or those with disabilities cope with this service

Experience
Involvement
Cleanliness
Staff
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13th October 2022


The online messaging system is ignored by staff. Both messages to doctor and reception.

Suggested improvements
I think the partners should close the surgery before they commit serious harm.

Experience
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Cleanliness
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Appointment
 
31st December 2021


I had an appointment this morning for a blood test and blood pressure check - everything was spot on - the receptionists were extremely helpful , friendly and efficient and the assistant that dealt with me was first class, a credit to the practice. I was extremely impressed and, although we’ve only been with this practice for 2 years, the service we’ve had has been faultless and a class above our last surgery- thank you.

Suggested improvements
Nothing - everything spot on.

Experience
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Cleanliness
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Written by a patient
31st October 2018


If you feel tired and have kidney pain and ask for blood test, a practitioner from Friary House Surgery tells you that you can always go to private for blood test, because they don’t do it necessary. Why are we registered with a GP? If you need to talk to a doctor after blood test results you can only call at 8 am if you want to be called that day, otherwise you are scheduled on Friday. They should understand that there are people who are working night shifts and can’t call early in the morning.

Recommend
Involvement
Cleanliness
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Resources

Short link to review Friary House Surgery: http://iwgc.net/ecccm