Thank you for taking the time to post your comments. We appreciate all feedback, whether positive or negative, to allow us to look at the way we work and improve where possible. We were disheartened to read your comments and would very much like to review further to provide you with the support that you need at this time. As your comments are anonymous, we would appreciate it if you could contact the practice manager so that we can address your concerns and move forwards. Further to our previous response we wanted to take the opportunity to thank you for taking the time to contact the surgery as this enabled us to investigate the issues you raised. As discussed with you by telephone, our Practice Manager and a GP from the practice both independently reviewed the recording of the telephone conversation between yourself and the Doctor on the day in question. Our findings established that throughout the call the Doctor you spoke with was calm and compassionate and at no time were you told to let the gentleman you care for fall and call an ambulance. We asked if you would like to come to the surgery to meet with our Practice Manager and listen to the recording we have of this call and discuss the matter further but unfortunately you declined our offer. We understand that being the primary carer for an elderly and/or unwell individual can be very stressful and that this cannot always be fully understood by those who have never experienced the role. We would like to encourage you to make an appointment at the practice with your GP to discuss any health issues you have and discuss any further support you may need now or in the future. Currently our routine appointments slot are for 10 minute appointments, however if you feel that you need longer with your GP we are happy to offer double appointments where we can, all we ask is that you let the receptionist know at the time you make your booking. If we can be of any further assistance please do not hesitate to make contact with us.