Thank you for taking the time to post feedback on your recent consultation experience. We are very sorry to read you feel this was not what you expected from the appointment. Your comments have been discussed with Dr Oliver who is very sorry if his actions during your consultation led you to feel you were wasting his time, this was not his intention and would like to offer a sincere apology. Doctors and staff at Freshwell Health Centre strive to give all our patients the best care we can and are always looking for ways to improve our patient experience. We are aware that at times it may feel like we may not get this right and would like to encourage you to contact a member of our Management Team to discuss this further as we hope to understand how exactly we have not met your expectations at this time. Information gathered will be used as a learning point for all practice staff giving us the ability to make improvements to care where appropriate. Our Management Team can be reached via the main phone line number of 01371 810328 and should you wish to discuss this in greater depth.