Thank you for your feedback regarding the current length of time you have had to wait for a routine appointment with a GP at Freshwell Health Centre. We agree that two weeks is longer that we ourselves would like however we do always have appointments on the day for those in need of urgent and emergency care. Please be assured we have looked into the factors that are causing our current appointment booking issues and are actively working to resolve this by engaging additional clinical support to improve patient access, and at this time we can only apologise for your delay. If at any time any of our patients feel that the wait for the appointment they have been offered is too long, we would encourage them to phone on a week day morning and ask for a telephone consultation with a doctor. The doctor may be able to deal with the situation, condition or requirement successfully over the phone or agree to see them sooner if deemed a clinical necessity. If this is something you would like to raise directly with us, please contact a member of our practice management team who will deal with your concerns appropriately. Further written information is available regarding our complaints procedure on our website, please visit www.freshwell.co.uk