Freshwell Health Centre 2015-04-17 Person 5 5 0

I phoned on a recent Wednesday to make an appointment with my regular doctor. I was told that the next routine appointment would be on the following Monday unless I considered it was urgent. It wasn't. I was told that if my circumstances changed I could phone for an urgent appointment. 30 minutes later I received a phone call from the surgery saying that there was a cancellation and I could attend on Friday. When I attended, my doctor said I needed an x-ray and a blood test. The x-ray was taken within half an hour and I had to return later that day for the blood test. I am not sure what a better service looks like. I am 75 years old. Over the years have been registered with several other practices in different parts of the country and Freshwell is certainly the best. I have been registered with them now for four years and found them supportive encouraging and genuinely concerned. The staff are are always friendly and helpful and take the extra step to help.