Thank you for your feedback. Firstly, we are sorry for the delay in replying. We don’t get notifications when there is a new post, and we had got out of the habit of checking, as we had almost a year without anyone posting. We will try to keep a closer eye on it in the future. We are sorry to hear of your disappointment. Looking back at the day in question, we can see that we had a cryotherapy clinic that day that unfortunately we had to cancel. We receive regular deliveries of liquid nitrogen that are kindly funded by the CREAMER Fund, which is a charitable trust. We try to strike a balance between getting deliveries too often (which is expensive for the CREAMER Fund) and running out of liquid nitrogen, which is inconvenient for the patients. Unfortunately on this occasion, we were caught out, possibly because the liquid nitrogen can evaporate at a faster rate over the summer. We discovered the problem on the same morning. Our reception attempted to make contact with every patient on our cryotherapy list and left messages when they could, and it appears that they did, at least two hours prior to the start of the clinic. We accept that in an ideal world we should have checked the liquid nitrogen supplies the day before to give people a bit more notice. We are not sure as to why you didn’t receive a message from our receptionists. It may be worth checking with our reception team to ensure that we have your most up to date mobile number on record. Without knowing who you are, we can’t check our phone records to check what happened in detail. If you would like to discuss this further then please do get in contact with one of our management team.