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Fountain Practice
2018-04-10
Person
1
5
0
Written by a patient
Written by a patient 10th April 2018
Was given an appointment for blood tests, sat and waited for half an hour until reception opened only to find out they hadn't made the appointment. Missed a paying client because of this. Receptionist was extremely rude and unhelpful, telling me to "moan at the nurse not at her".
The attitude at this surgery is disgusting. Patients are seen as an inconvenience rather than the reason for them being there. I have been the victim of numerous mistakes including appointments not being made, incorrect prescriptions given and refusal to diagnose conditions even when symptoms are clear.
Am seriously considering moving to a different surgery after this latest error. But looking forward to hearing the practice manager's excuses for the incompetence and bad attitude of the staff there.