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Fountain Practice 2020-10-16 Person 4 5 0

I had a flu jab appointment yesterday The nurse who looked after was absolutely first class Polite, professional and displayed genuine care I wish I knew her name but she was the lady using Dr Senhens room. She was a real ambassador to the practice Furthermore the receptionist who answered the phone, (silver haired lady) also was very clear and easy to follow. All and all the call handling and patient care has improved markedly. I’ve been a patient since 1982 so have seen since the days of Dr Brooks and Dr Piper. Thank you

It may help to have headphones, as on occasions they have to deal with the more hard of hearing patients and thus have to raise their voice which then interferes with other staff who are on calls.