Fountain Practice 2018-11-05 Person 1 5 0

By far the worst surgery I have ever come across... It's nearly impossible to get hold of reception, and even if you do persist enough to speak to someone, the receptionists are extremely unhelpful, give you attitude for no reason and treat you like nuisance. Also, every few weeks they have days or afternoons when they are closed and don't see patients! You have to wait for weeks and weeks for an appointment, regardless of your condition, and when you get to that appointment you are just rushed through with no follow up whatsoever. I have had to wait for 2 weeks for an appointment, to finally see a doctor who happened to be there temporarily to then tell me "I don't normally work here so you need to book an appointment with another doctor from the practice." In what universe is this acceptable? Unfortunately GP options in Ewell are not great so there isn't much choice, however, I would strongly recommend looking for alternatives nearby such as Sutton or Epsom!