Bourne Hall Health Centre, Chessington Road, Ewell, Surrey, KT17 1TG
By far the worst surgery I have ever come across... It's nearly impossible to get hold of reception, and even if you do persist enough to speak to someone, the receptionists are extremely unhelpful, give you attitude for no reason and treat you like nuisance. Also, every few weeks they have days or afternoons when they are closed and don't see patients! You have to wait for weeks and weeks for an appointment, regardless of your condition, and when you get to that appointment you are just rushed through with no follow up whatsoever. I have had to wait for 2 weeks for an appointment, to finally see a doctor who happened to be there temporarily to then tell me "I don't normally work here so you need to book an appointment with another doctor from the practice." In what universe is this acceptable? Unfortunately GP options in Ewell are not great so there isn't much choice, however, I would strongly recommend looking for alternatives nearby such as Sutton or Epsom!
Three appointments in a row have either not been booked (by reception), my details have not register on the check-in screen, or have been running over 45 minutes late. Reception staff are unhelpful and very quick to point out when you are causing them an inconvenience even though they have made mistakes and caused you a problem. Impossible to get through by phone to make an appointment. Have just found out that potential issues on blood tests have been ignored for 6 years (only found out because I requested print outs to take to a private GP). When are the Fountain Practice going to start providing the service they are supposed to?
Was given an appointment for blood tests, sat and waited for half an hour until reception opened only to find out they hadn't made the appointment. Missed a paying client because of this. Receptionist was extremely rude and unhelpful, telling me to "moan at the nurse not at her". The attitude at this surgery is disgusting. Patients are seen as an inconvenience rather than the reason for them being there. I have been the victim of numerous mistakes including appointments not being made, incorrect prescriptions given and refusal to diagnose conditions even when symptoms are clear. Am seriously considering moving to a different surgery after this latest error. But looking forward to hearing the practice manager's excuses for the incompetence and bad attitude of the staff there.
great doctors great recepsnits quick appointments great nurses