Bourne Hall Health Centre, Chessington Road, Ewell, Surrey, KT17 1TG
Spring Street Surgery (across the corridor) had to send me over to Fountain Surgery for an ECG monitor, got an appointment at 7.40am which was great, but I couldn't check in on line (as I was referred there by my surgery, Spring Street Surgery) so I had to wait in the waiting room until 8.30 for a human receptionist to see me. The disappoint thing was that I was 1 of only 2 people in the waiting room until about 8am. I could find a human to talk to (it was my first time there) and no one thought to have a quick look around in the nearly empty waiting room. it was just a waste of a 7.40am appointment for someone else needing to get to work and a wasted hour for me to see a human. The 2 Stars for reception is more about the computer system. The receptionist at 8.30am was helpful and got me fitted in. Perhaps when the booking was made they should have known that I couldn't check in, so give me some instructions to find where I was meant to go. If the nurse knew I was 20 mins late and reception is not open, then a quick look around? Just disappointing as the services they offer are pretty good. Last part, I was meant to have a 24hr ECG and a resting ECG but was only given a 24 hrs one in the end. My doctor requested for both but this is a minor point.
By far the worst surgery I have ever come across... It's nearly impossible to get hold of reception, and even if you do persist enough to speak to someone, the receptionists are extremely unhelpful, give you attitude for no reason and treat you like nuisance. Also, every few weeks they have days or afternoons when they are closed and don't see patients! You have to wait for weeks and weeks for an appointment, regardless of your condition, and when you get to that appointment you are just rushed through with no follow up whatsoever. I have had to wait for 2 weeks for an appointment, to finally see a doctor who happened to be there temporarily to then tell me "I don't normally work here so you need to book an appointment with another doctor from the practice." In what universe is this acceptable? Unfortunately GP options in Ewell are not great so there isn't much choice, however, I would strongly recommend looking for alternatives nearby such as Sutton or Epsom!
Three appointments in a row have either not been booked (by reception), my details have not register on the check-in screen, or have been running over 45 minutes late. Reception staff are unhelpful and very quick to point out when you are causing them an inconvenience even though they have made mistakes and caused you a problem. Impossible to get through by phone to make an appointment. Have just found out that potential issues on blood tests have been ignored for 6 years (only found out because I requested print outs to take to a private GP). When are the Fountain Practice going to start providing the service they are supposed to?
Was given an appointment for blood tests, sat and waited for half an hour until reception opened only to find out they hadn't made the appointment. Missed a paying client because of this. Receptionist was extremely rude and unhelpful, telling me to "moan at the nurse not at her". The attitude at this surgery is disgusting. Patients are seen as an inconvenience rather than the reason for them being there. I have been the victim of numerous mistakes including appointments not being made, incorrect prescriptions given and refusal to diagnose conditions even when symptoms are clear. Am seriously considering moving to a different surgery after this latest error. But looking forward to hearing the practice manager's excuses for the incompetence and bad attitude of the staff there.