Fitznells Manor Surgery
Fitznells Manor Surgery, 2 Chessington Road, Ewell, Epsom, Surrey, KT17 1TF 144 reviewsReviews
Very unhelpfull reveptionist wh didn't want to give any info without me insisting and pressing with questions. Tried to call and book an appointment by callng their number. Waited over 20 min each time and theynever answered forgt about asking about appointment. OMG if only I can register with another GP.
Have only been at surgery at short time and I’m considering finding an alternative. Getting through on the telephone is awful on average it’s taken me 25 minutes and most times it’s for my <1 year old.
Receptionists seem a tad hostile and like they have done the medical training. I’ve been a GP receptionist and this is not good at all.
Called x3 times to get an appointment and waited over 10 mins on each occasion.
If you call the number online for this surgery to get an appointment, you get black holed and nobody answers your call.
It is 13.53 on Friday and I have been on hold on the phone for 36 minutes waiting to speak to someone at Fitznells Manor Surgery regarding a mistake in my repeat prescription. This is not an unusual occurrence. Trying to get through to the surgery at any time of day is a long frustrating process.
When you do get through, a routine appointment is often only available in two weeks (if you are lucky).
The doctors are good and caring.
The receptionists (with one exception) are usually polite and helpful.
Resources
Short link to review Fitznells Manor Surgery: http://iwgc.net/ecaj9