Fitznells Manor Surgery

Fitznells Manor Surgery, 2 Chessington Road, Ewell, Epsom, Surrey, KT17 1TF 144 reviews

Reviews

Recommend
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Written by a patient
29th July 2019


Very unhelpfull reveptionist wh didn't want to give any info without me insisting and pressing with questions. Tried to call and book an appointment by callng their number. Waited over 20 min each time and theynever answered forgt about asking about appointment. OMG if only I can register with another GP.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
17th July 2019


Have only been at surgery at short time and I’m considering finding an alternative. Getting through on the telephone is awful on average it’s taken me 25 minutes and most times it’s for my <1 year old. Receptionists seem a tad hostile and like they have done the medical training. I’ve been a GP receptionist and this is not good at all.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
25th June 2019


Called x3 times to get an appointment and waited over 10 mins on each occasion.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
23rd June 2019


If you call the number online for this surgery to get an appointment, you get black holed and nobody answers your call.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
14th June 2019


It is 13.53 on Friday and I have been on hold on the phone for 36 minutes waiting to speak to someone at Fitznells Manor Surgery regarding a mistake in my repeat prescription. This is not an unusual occurrence. Trying to get through to the surgery at any time of day is a long frustrating process. When you do get through, a routine appointment is often only available in two weeks (if you are lucky). The doctors are good and caring. The receptionists (with one exception) are usually polite and helpful.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Fitznells Manor Surgery: http://iwgc.net/ecaj9