Fitznells Manor Surgery

Fitznells Manor Surgery, 2 Chessington Road, Ewell, Epsom, Surrey, KT17 1TF 144 reviews

Reviews

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Written by a patient
27th January 2016


I can never get an appointment. I get told I can't book for the next day because I have to ring in that morning. I rung in the morning and the same thing happens, we are fully booked again. Ridiculous health service.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th January 2016


I was asked to call surgery to speak to Dr about test results. Called New Year's Eve morning, at a time told to by the letter I received from the surgery. I was told Dr's had already left for the day. Fast forward three days, over the bank holiday weekend, to be told I would get a call after 11.30. At 14.15 still no call, to be assured that Dr will call me 'some time' today, but can't give me a time. So after three days I still don't have any information on my test results and the anxiety of having to stay by the phone with a 21 month old child clawing at the front to get out! The questions above really don't reflect my experience. Yes I can get a telephone appointment, but that call is in no way guaranteed as past experience tells me he may not get round to me today. It also doesn't reflect when doctors go home early for the holiday weekend!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
31st December 2015


I was on hold on the telephone system 3 times for 10 minutes each time and just got cut off. When I eventually got through it felt like the receptionist was uninterested in the fact there was either a fault with the system or just the people answering the phone. I was informed that this was because they were short staffed. Great excuse think I might change doctors!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
25th August 2015


The telephone system has got worse. First thing in the morning it can ring and ring with nobody answering it. I am told this happens when the line is full. You should get an engaged sound so you know you have to ring again. The receptionists are always losing blood tests or prescriptions. They never apologise. I was given too many tablets to take at once - I have lost faith with the doctors at this surgery.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
1st July 2015


Great care as always with Dr Hills

Recommend
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
 

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Resources

Short link to review Fitznells Manor Surgery: http://iwgc.net/ecaj9