Fitznells Manor Surgery
Fitznells Manor Surgery, 2 Chessington Road, Ewell, Epsom, Surrey, KT17 1TF 144 reviewsReviews
Nice place.
Was told that to have her painkiller medication refilled had to speak to a pharmacist.they called once when my mother was on another phone call.
We were not told they would only try once then give up. We were not given a rough idea of when they would be calling.
When I phoned for clarification I was given a lecture that she should have kept her phone free and would have to book another appt.
I’m disgusted. I thought u had improved how wrong could I be.
Glad I’m not registered with you.
Unfortunately this practise is let down by the abrasive receptionists. GP's are fantastic and always offer a good, professional service.
Never answer phones , when online no one rings back for days ,
Impossible to contact surgery either by telephone or online.
Lack of planning and provision to facilitate access to the surgery
No contingency in place to make up for the lack of telephone access while the new telephone system is being installed.
The online access form has been closed as (they have already received number of forms that the staff can process for the day) leaving patients frustrated and probably worse. This probably results in patient going to A&E because they cannot access their GP when they need to.
I am very disappointed that access to this surgery is so poor.
The doctors and staff who work at this surgery are not the problem, the system and processes in place are the issue and need to be fixed urgently.
We do not want patient to attend A&E or ending up in hospital simply because they can't see their GP!
I am considering registering with another GP after 12 years with this surgery.
Resources
Short link to review Fitznells Manor Surgery: http://iwgc.net/ecaj9