Finlayson Street Practice
33 Finlayson Street, Fraserburgh, Aberdeenshire, Scotland, AB43 9JW2 reviews
Reviews
The senior receptionist and the nursing team feel like they are going through the motions rather than being caring and compassionate. I did not see any evidence of enthusiasm and the clinical history taking was poor which showed in subsequent errors and clarifications. They failed to communicate sufficiently between themselves resulting in multiple members of the team telling me that is was because of my own failure to respond to calls that I was not provided with a prescription. I had called and spoken with a member of the reception team but they would not listen and instead became very dismissive and passive aggressive. I finally left on the brink of a panic attack and broke down crying in the car outside. I would never recommend this doctors surgery. I gave not had any encounters yet with the doctors but the nurses, hca and receptionists I dealt with were unpleasant, tribalism and had limited concept of customer care.
No thought for patients, they make mistakes and don't try to rectify by helping the patient. The practice staff made an error and it was myself the patient who was refused care by a Dr and told to return the next day even though I was supposed to be having an urgent appointment
I am appalled by the practice it takes weeks to get an appointment and more often than not its a nurse practitioner not a Dr you get to see. The reception staff are often rude and abrupt.
The only staff I can truly praise are the nurses, they are lovely always pleasant. They get through their appointments promptly.
Resources
Short link to review Finlayson Street Practice: http://iwgc.net/eb6lm