Fforestfach Medical Centre

Fforestfach Medical Centre 2023-06-29 Person 2 5 0

I have been struggling since February to get a Dr appointment, it's now June. I have been on hold for up to 45 minutes, only to be told ring back tomorrow. Why is this Health centre not participating in MyGp? I have finally got a face to face, but frustrated that I've had such a long wait to get this far.

Online appointments, or Mygp should be available, make it easier for patients to get appointments.

Fforestfach Medical Centre 2023-04-03 Person 0 5 0

Even the practice web site is working. On top of difficulties with telephone communication this is appalling.

Talk to your patients . See your patients. Make it relatively easy to obtain repeat prescriptions.

Fforestfach Medical Centre 2023-02-07 Person 2 5 0

Despite two years of treatment for urinary retention, prostate cancer (ongoing), ongoing prescription medication for high blood pressure and major surgery for arterial aneurysm. I have not seen any doctor within the practice for this length of time. To contact the practice to obtain an appointment or conversation with a doctor is almost impossible. In the past it has taken me multiple calls a day and three days to contact the surgery. The system for obtaining repeat prescriptions, dispensed via a pharmacy is almost unusable. In the past it has taken 8 days from making a request to obtaining the medication. As I require the same medication permanently with a yearly review, it would seem reasonable to allow me to receive more than 1 months supply at a time. My requests for this have been ignored. The system does not work and the only way to receive my medication in reasonable timescale is to make a repeat prescription online, wait three days for it to appear at the surgery and then take it to a reliable pharmacy which I know will dispense over the counter. (Three days wait , a visit to the surgery , a visit to the pharmacy - repeated every month) . The only satisfactory service I have received from the surgery is provided by the nurses within the practice. I require a 3 monthly injection, the next injection is booked each time I visit for an injection. This is the only system within the practice which seems to operate effectively. During the past two years I have attended Urinary, Vascular and Oncology hospital departments multiple times for various treatments. I have received multiple MRI, CAT and ultrasound scans. Also 4 months of Catheterisation then Biopsy, radiation therapy and major surgery. All this was organized via hospital departments. Apart from responding to a hospital request to provide me with 3 monthly hormone suppression injections, which have been administered by a nurse at the practice, I have not had any personal contact with any of the GPs at the practice. The practice seems to rely on the extensive use of locums - not entirely satisfactory from a patients point of view and perhaps in part responsible for the situation that I have experienced.

Improve availability of telephone appointment booking system. Streamline the system for issuing repeat prescriptions and medicines. Examine staffing of the practice. I never speak to the same GP on two occasions. Actually make the GP's physically available to registered patients. Listen and at least respond to patients requests. Basically, consider the service/system from the patients point of view. I am 78 years old and luckily physically and mentally active . If I were not, then my experiences of this practice would have been decidedly worse.

Fforestfach Medical Centre 2022-02-09 Person 2 5 0

Impossible to get through either constantly engaged or recorded voice saying the queue ahead is full please try later!! It’s a crazy system which clearly does not work this is why A&E is rammed as people go there as they can’t get to see their doctor. I phoned late afternoon got through only to be told you have to ring at 8.30am - madness!! I just want to speak to a doctor to change medication how impossible is it!

Change this impossible system.

Fforestfach Medical Centre 2021-10-22 Person 1 5 0

Service is shocking

Answer phones for appointments Offer appointments through the day Online booking system especially for those in work Disaster waiting to happen