Fernville Surgery

Fernville Surgery 2025-05-04 Person 5 5 0

Just had to deal with another surgery for a relative - nightmare! Wanted to send my appreciation to Fernville who are the exact opposite to them. Well done to the whole team at Fernville, always friendly and helpful. Pleasant waiting area and really efficient systems. Getting an appointment is easy - their online triage form gets a response within an hour. Never had a problem getting to see a doctor face to face if needed - always been able to see someone the same day if urgent and within the next few days if not. They are open on Saturdays - great for fitting appointments around work/school. Appointments seem to run on time so no waiting around. Doesn’t seem to matter which doctor/nurse you see - they are all great. I am so thankful I don’t have to deal with the other place or I would have high blood pressure!

Nothing. Keep doing what you are doing!

Fernville Surgery 2025-05-02 Person 2 5 0

The refering any patient with MSK problems to an outsorced private enterprise has caused me months of delays in ANY treatment. Each time i have sought treatment since feburary, i have been re referd for yet another assesment! Each time being told to wait for, yes, another assesment

A Gp to deal with my condition, instead of condsant referals/ re referals

Fernville Surgery 2019-04-25 Person 0 5 0

Sharron on reception is as unhelpful as they come, which says a lot when talking about the nhs. One doctor will help and another will condescend, on the same problem. It's a joke how bad the NHS is in general, Hemel gp emphasizes this.

Fernville Surgery 2015-04-17 Person 4 5 0

I have only given 3 stars for the ease of getting an appointment due to the length of time it can take to get through on the phones. Also it gets very frustrating whilst waiting for an answer to be given messages that aren't appropriate, such as, after pressing the appropriate number to speak to someone regarding a referral I got constant reminders that I may get seen quicker if i booked my appointment with the nurse practioner!! Other than that it is a fantastic, friendly surgery and I would definitely recommend it.