Fern House Surgery

Written by a patient

Fern House Surgery is set in what I assume was previously a large domestic residence so it is restrained in the layout of the building and can hardly be called 'state of the art' and clinical, but this does add a homely feel to the surroundings. As in common with many GP surgeries these days, it can be a problem getting a convenient appointment, the telephone lines are always very busy and the system of booking appointments 48 hrs in advance (except in emergencies) can be quite frustrating if you are trying to fit an appointment in with work comittments. This is especially difficult if you wish to see a particular doctor. I also find the telecom system that calls patients to their appointments very difficult to hear, I am often in the situation where all of us waiting look round and wonder what was just said.

Cleanliness

Efficiency

Caring

Nursing staff

Dignity/Respect

Written by a patient

All the staff at the surgery are polite and help where needed.

Caring

Cleanliness

Dignity/Respect

Efficiency

Nursing staff

Written by a patient

Emergency appointments are always available same day which I think is an important part of a doctors surgery. The reception team are generally friendly. The waiting room could do with a few toys for young children as the wait can be long sometimes. I would myslef be happy to donate some toys and books but there doesn't seem to be anywhere they could go.

Caring

Cleanliness

Dignity/Respect

Efficiency

Nursing staff

Written by a patient

Very pleased with services provided at this surgery

Caring

Cleanliness

Dignity/Respect

Efficiency

Nursing staff

Written by a patient

these percentages reflect my view of the treatment and care received from Dr Mayet and the nursing team at this location.

Caring

Cleanliness

Dignity/Respect

Efficiency

Nursing staff