Fern House Surgery

Written by a patient

This is an excellent practice with everything working in good order and a nice attitude from all concerned. If I had to make a criticism it would be that you sometimes have to wait to get an early appointment with your GP but its worth the wait.

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Written by a patient

I have always had help and advice from all members of the surgery when required. Occasionally have to wait for an appointment but generally, when urgent, see a doctor or nurse the same day. I require regular blood checks as I take Warfarin, and find the staff and nurses warm and friendly.

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Written by a patient

I have been a patient at this surgery for 44 years and whilst in the last 4 years it has becomes increasingly difficult for an appointment or for a general query i do not believe that this is in anyway a reflection on the practice, i believe that due to the high demand for houses within the Witham location that this has put a horrific impact on such services like the healthcare that has always been provided by 4 practices for numerous people that have increased by 67% in the last 4 years. The receptionists have an increasing difficult task sifting the timewasters and the genuine cases that utilise this service. Hats off to anyone that can deal with the abuse they have to deal with on a daily basis and not scream at the top of their lungs. Well done ladies.

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Written by a patient

Lovely surgery and a great team that go with it.

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Written by a patient

I have never had anything but fantastic service from all of the staff at Fern House, however they are under increasing pressure with all of the additional patients registering with the surgery from the new Maltings Estate. The sheer volume of patients to capacity of surgery is completely unrealistic and in my opinion is going to result in an inability to continue the level of service currently provided. Already it takes anything up to 45 minutes to even get through to a receptionist to make an appointment, and because of the volume of appointments needed, it is highly unlikely you are able to get an appointment in the near future and have to ring back the following day for an emergency appointment. This is not the girls on receptions fault and I feel considerably for them as they are the people who bear the brunt of people's frustrations. In fact all of the staff, the dispensery, GP's and therapists are nothing but professional and helpful, but there is only so much one person can achieve in one working day. I honestly think that a review on building a new surgery at the far end of town near the new estate is now a matter of URGENT consideration before the staff members end up having to take leave of absence through stress and illness themselves.

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