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Written by a patient
8th October 2019


I am in there now, just witnessed the receptionist Theresa be incredibly rude to a man with a broken arm and two black eyes. My mum was also spoken to rudely when booking an appointment for my son today(thats why I'm here) which wouldn't have been needed if they didn't deny their duty of care to see all newborn babies yesterday when I tried to get an appointment. They didn't even care that midwives said it was a necessary appointment. This surgery is awful because of the rude and negligent staff at the desk.. I have witnessed them ignoring the phones ringing over and over too

Recommend
Involvement
Cleanliness
Staff
Appointment