Farningham Surgery

Farningham Surgery 2024-03-05 Person 0 5 0

Called first thing to get an appointment for my daughter ? Chest infection. I was told they no longer book emergency appointments over the phone and that they can complete an e consult form for me. I was told the dr would review it and I would be contacted with an appointment. Called again in the afternoon as I had heard nothing. To be told they have made a telephone appointment. How can you check a child for a chest infection over the phone. That is ridiculous. I looked on the website again where it specifically states to call between certain times for on the day emergency appointments.

Reception staff need to understand the urgency of unwell children and book the appointment whilst on the phone instead of making parents do an e consult and wonder all day when they will hear from someone. Reception staff need to have further training on how to speak to individuals with respect over the phone and about telephone manners as they are extremely rude.

Farningham Surgery 2023-10-17 Person 1 5 0

Over the past 2years trying to get an appointment for my young baby has been next to impossible, and I have found the support of the surgery to a new parent to be non existent! On 2 occasions I was on hold for over an hour to be told all appointments had gone & advised to take my poorly baby to A&E which seems a wholly inappropriate use of nhs resources, for a young child with a cough that could easily have been dealt with by the GP. In both instances I ended up having to attend urgent care with my baby to get the assessment & advice I needed. Antibiotics were issued on one occasion which could easily have been issued by her gp surgery had they been willing to see her. More recently on advice from the surgery I have completed an econsult form for my daughter in order to avoid an hour on hold on the phone. This was responded to promptly (the same day) & I was advised to make an appointment. I was shocked to learn the appointment would be on the phone to triage her needs & decide if my 2year old was worthy of a face to face appointment. Surely the triage has taken place from the econsult form, as the patient I have no further information I can give that has not already been given. The appointment is 10days from now so I assume the practice is hoping my child’s symptoms will have disappeared by then or that they will have worsened & I’ll have gone elsewhere either way it seems they have no desire to act on children’s health concerns. If ever you do get to see a gp they are always very helpful & supportive but I find the general service from the practice & the processes it employs to be appalling.

Prioritise children’s health. 10days is too long to wait for a phone appointment or being sent to urgent care is unacceptable when all that is needed is to listen to a chest/look in their ears & prescribe antibiotics. If asking patients to complete an econsult form treat this as a triage form & act accordingly.

Farningham Surgery 2021-01-20 Person 2 5 0

Covid 19 precautions are not adequate. The intercom on the front door which has to be used to gain access is either ignored or does not work. The waiting room has no ventilation, to the extent that the windows were steamed up.

Make sure the intercom works/Answer the intercom. Ventilate the waiting room adequately as directed by Covid 19 government guidance.

Farningham Surgery 2019-05-04 Person 2 5 0

After calling the surgery and clearly explaining to the receptionist that I needed a blood test (due to high calcium levels in my family) I managed to get an appointment. On the day of my appointment (4:40pm) I was finally seen at 5:10! The doctor asked me about my needs, took my blood pressure then continued to tell me that she wasn't going to take my bloods as 1) they only do them in the morning and 2) these need to be done at the hospital not the surgery. As a result, I left very frustrated and disappointed. The reception should be booking the correct appointments and communication between the doctors and receptionists must be improved. It was a rather shambolic experience.

Farningham Surgery 2018-05-11 Person 4 5 0

I came in to get my prescription after a bank holiday and it was not ready. I understood that it may not have been ready due to it being a bank holiday but was not aware that you were not open the friday before either?? Maybe this could be advised on the automatic reply to the email repeat prescription? I have anxiety and had missed one tablet and was already feeling dizzy. I asked the dispensary if i was allowed a few to get through to Thursday which is when i was advised it would be ready. This was denied. I then asked if i would be able to have my paper prescription so i could see if i could get my tablets from another chemist. This was also declined. I felt very anxious and upset from this encounter. I do feel like this was not handled well and i was not helped at all in this situation. I also had to miss a day of work (which i never do) as i felt so dizzy from not taking my tablet.