Farnham Medical Centre

Farnham Medical Centre 2022-11-24 Person 0 5 0

Don't waste time and effort completing an online form their usual response is call the doctor which defeats the whole object of online forms as you still have to waste a full morning or afternoon ringing them only to get through and wait yet another hour in a queue then the response is you're put on hold again as the person on the line tells you they don't deal with that!! Explaining what you need simply is like agonising toothache. The people who answer the phone should enrol on a few courses mainly how to improve your listening skills, good manners, courtesy and knowledge of the practice eg forms, etc. In my experience in the last 20 years I have seen none of these only abrupt and rude telephone manner and the problem you called for is never attended to. I have given up and I'm currently looking for a new practice to go to. Enough is enough. I have never had any help from them and have 2 life changing ongoing medical conditions however when you get so desperate with chronic pain and you reach out to them pleading for help their response is a leaflet " how to cope with chronic pain" it's a joke and an insult to the NHS. I was told by a receptionist 12 years ago when I rang up for some blood test results for anaemia " by the way did you know you've got chronic kidney disease" I was totally shocked and immediately booked to see a doctor who told me it's at stage 2 there's no treatment or cure and basically go home that was 12 years ago and it's even got worse now you get no response or help at all. My advice to anyone using this surgery is go to your occupational health doctor if you're employed because he was brilliant and diagnosed my condition very quickly and got me an appointment with a consultant after being treated for the wrong condition for 3 years by my own GP who incidentally prescribed a highdose of ibuprofen 4 times a day for 3 years which is the worst medication you can take if you already have chronic kidney disease! So don't rely on them to check your medical history as they obviously don't. I'm fed up and tired with the incompetence. Be prepared for no help at all and a lot of time wasted and stress. This has got to be the worst doctors surgery in South Shields.

Listened! Helped me!

Farnham Medical Centre 2021-09-15 Person 0 5 0

I was directed by the 111 website to contact my doctors. I needed advice about my son who has covid but also a separate medical problem. I was told I couldn’t speak to a doctor for advice because he had covid- even though the advice I wanted wasn’t related to covid. I was told that I had to ring 119 instead. It’s an absolute disgrace that patients who have managed to get through to the receptionist (which isn’t easy in itself) are then passed on- especially when they have concerns about their child!

Actually caring about the needs of your patients.

Farnham Medical Centre 2020-02-18 Person 5 5 0

Just wanted to say a massive thank you to Dr Batson Dr Curtis and all the receptionists especially Lynne and Sharon that have made my illness and life so better thank you all for yr great support xx

Farnham Medical Centre 2019-12-02 Person 4 5 0

Feeling poorly and the anxiety that can create requires more than just treatment of the symptoms, and instead treatment of the whole patient. I feel the friendly but professional approach adopted by Dr Batson at Farnham Road was nothing short of wonderful. I felt listened to, clearly informed about the rationale for diagnostics and potential issues under consideration. I also felt my worries were properly considered. Results were swift and well discussed. An excellent surgery, with staff who get the balance between caring and professional just right. Thank you.

Farnham Medical Centre 2019-10-10 Person 5 5 0

The receptionist on the phone are cheery, helpful and efficient. When I've needed to see a doctor they have helped me happily and effectively. The doctors in the team are simply brilliant too. Friends at other surgeries tell me horror stories of moody receptionists and two week waits for appointment. Thank you for the brilliant team effort, I for one really do appreciate it.