Fareham Health Centre

Fareham Health Centre 2024-02-26 Person 2 5 0

I've just read a review on Google that an American just walked in the surgery and was seen without an appointment! I've been trying for 2 months to get my 79 year old dad in for a face to face appointment with a GP after a fall, practically begged Dr Allison but no appointment given, they just keep fobbing my poor dad off who was quite active before but now is in pain, swollen and can hardly walk. Rhia and Cheryl were very helpful but the Practice Manager Fiona was rude, dismissive, unhelpful and obstructive - shame on you!

See above!

Fareham Health Centre 2020-08-03 Person 1 5 0

The receptionist every time I call is so rude on the phone it makes me anxious to call or come in to the practice. I suffer from anxiety and depression and I always feel worse once I’ve dealt with the women who work at this practice. They speak to you in such a righteous, arrogant manor that it makes me feel as if I’m in the wrong for feeling the way I do and needing help. I do anything I can to avoid these doctors although I’ve needed help for so many years. I was eventually referred to the hospital where my problem was finally resolved through no help of this practice. One doctor even told me that my mental health problems are all in my head and I’m the only person who can do anything about it which I replied with that’s why I’ve come to you for help. She said she’s only a Doctor what did I expect her to be able to do. I really wouldn’t suggest telling someone who has suffered from depression and mental health issues for the most of their adult life that it’s all in my head. Please get new staff with empathy as this place is meant to be helping people not making them feel so terrible about needing help.