501 London Road, Thornton Heath, Surrey, England, CR7 6AR
Trying to get an appointment for my brother over the phone and being shouted at by the receptionist, Martell, instead of being helped in anyway. My brother suffers from bad asthma and thinks he may have a chestinfection coming on and wants to get to the doctors to try and nip it in the bud before he ends up in the hospital on Nebulisers as has often been then case. We called for him because he had to go to a meeting at work but is heading home now due to the pain and discomfort. After multiple times on hold, she came back and said the only appointment was half hour away, which my brother won’t be back for. My mum said this and asked for futher advice only to have the receptionist shout at her “you said it was an emergency” which is a lie, my mum just said that it was important to us that he gets seen ASAP so it doesn’t worsen. This woman was incredibly rude, her attitude was appalling and there was no help given. I understand that appointments are limited but I would also expect some compassion and help when calling up my Gp surgery and certainly not the attitude and rudeness we received! I would like to say this is the first time I have experienced this from this surgery but it’s more often than not that we get this attitude when trying to make appointments.
Travelled an hour from work arriving at 11.50 for a 12 o clock appointment. I check in at reception and am told to wait upstairs. Half an hour later i have still not been seen so i go back to reception and am told i havent been signed in and there are no more appointment not only for that day but until the new year (12/12/17) 2 hour round trip, time off work and now i will have to do the same again. Utterly disgraceful, the receptionist should be reprimanded.
Jade the receptionist I dealt today was really rude and when you try to explain something her attitude was like “don’t tell me am not bothered”
Very useful visit today. Very helpful in making me understand my health issues.
My appointment was on the 10/10/2017 at 12.00. I was not seen until 12.40. No explanation was given why I had to wait for so long. When I asked receptionist about this she was indifferent and did not offer any explanation or apology,she hardly looked at me and kept on looking at her laptop. The doctor was pleasant and said sorry,but I was so frustrated having to wait so long that I did not ask half the questions I wanted to ask doctor.