501 London Road, Thornton Heath, Surrey, England, CR7 6AR
Travelled an hour from work arriving at 11.50 for a 12 o clock appointment. I check in at reception and am told to wait upstairs. Half an hour later i have still not been seen so i go back to reception and am told i havent been signed in and there are no more appointment not only for that day but until the new year (12/12/17) 2 hour round trip, time off work and now i will have to do the same again. Utterly disgraceful, the receptionist should be reprimanded.
Jade the receptionist I dealt today was really rude and when you try to explain something her attitude was like “don’t tell me am not bothered”
My appointment was on the 10/10/2017 at 12.00. I was not seen until 12.40. No explanation was given why I had to wait for so long. When I asked receptionist about this she was indifferent and did not offer any explanation or apology,she hardly looked at me and kept on looking at her laptop. The doctor was pleasant and said sorry,but I was so frustrated having to wait so long that I did not ask half the questions I wanted to ask doctor.
We saw dr barker today i have seen him before And i think he is a fantastic doctor. He is great with making children laugh and feel at ease.