501 London Road, Thornton Heath, Surrey, England, CR7 6AR
My appointment was on the 10/10/2017 at 12.00. I was not seen until 12.40. No explanation was given why I had to wait for so long. When I asked receptionist about this she was indifferent and did not offer any explanation or apology,she hardly looked at me and kept on looking at her laptop. The doctor was pleasant and said sorry,but I was so frustrated having to wait so long that I did not ask half the questions I wanted to ask doctor.
We saw dr barker today i have seen him before And i think he is a fantastic doctor. He is great with making children laugh and feel at ease.
Very bad service when calling in for an appointment. The recording message asks to call for appointments after 11.30 as it is busy but when you call, receptionists say why we didn't call in at 8am. I have found the receptionists rude more than once by phone. You need to improve your appointment booking schedule and perhaps have this option available to do online.
I have been using this surgery for over 40 years and have always had great care from the GP's and Nurses. The only aspect of this surgery that needs to be changed is the reception. There is very little good customer service, in fact the receptionists have become very robotic and seem to be more like an interview panel wanting to know the ins and outs of your symptoms before deciding weather or not to give you an appointment.