501 London Road, Thornton Heath, Surrey, England, CR7 6AR
Reception staff was wonderful and helpful. Big thank you. S.UNAC. Dr. Rodgers was helpful again he seem nice yesterday. Big thank you for him as well.
The nurse seemed to show concern for my sons health and gave good service. However, the waiting time was highly unacceptable. I waited with my son for good 1hr 50mins and had to leave because the kids were getting really hungry and tired. I clearly don't understand why one will have to wait for an already booked appointment for close to 2hrs. It's just very unacceptable.
I would just like to thank the nurse Sonia as I have just had a smear and what an absolutely delightful practice nurse. She made me feel totally at ease. Definitely a great addition to your nursing team. Great customer service.
Rushed out the door before I could explain symptoms and problems I've been having was made to feel I wasn't listened to and came away feeling hurt and angry never will go back here as it's never worth the effort of the weeks you wait for the appointment.
Friendly receptionists however the waiting times are terrible, especially for people who have to attend work immediately after their scheduled appointment. I booked at 10.20am and still sitting waiting at 11.21am. TERRIBLE!