501 London Road, Thornton Heath, Surrey, England, CR7 6AR
Difficult to get appointments. Reception staff never picks up the phone. Repeated prescription is difficult. Doctors always miss some medicines in the list.
Everyone at the surgery are always very helpful. I appreciate the problem but it is very frustrating trying to get through early in the morning to try and get an appointment. I find it easier now to walk round and be in time for opening - more successful this way. I imagine it must be difficult if you're unable to do this. Also if you want to see a particular Doctor that can magnify the problem! It might help to know what days all the Doctors work - then try and be ill on the right day! Monday I was given a lot of time to explain what was the matter, given choices of what to do, talked through the decision with the Doctor, and given advice on following exercises on an NHS App. Felt I was well looked after.
For the Dr. to listen to you and not just check you by looking at the computer booking an appointment is so difficult when you tried you are told the Dr are fully booked for the whole week. What the point in having a GP if you can't see a Dr then you end up going to A and E.