501 London Road, Thornton Heath, Surrey, England, CR7 6AR
I recently needed an emergency appointment with the doctor. There were no appointments but the doctor phoned me to discuss my issues and then said he would see me as an emergency. The receptionist (ann) couldn't have been more helpful or polite when I arrived, particularly as the doctor had left to do a house call and forgotten to book me in. Admittedly I had a long wait to see a doctor, but was happy to do so as I was being seen at short notice. Whilst waiting I observed how all of the reception staff were polite and caring to everyone they came in contact with.
found it easier to go to the practise to make an appointment rather than phoning I don't blame the surgery for this, as the receptionists appear to be answering telephone queries all the time.