Thank you for your review and you’re loyally to our practice. We are very pleased you are clearly satisfied with the service and care we provide. I would also like to thank you for your comments about the appointment system. We have listened to comments from our patients on this matter and responded by employing more staff in the morning to speed up the telephone answering service. We have seen some improvement but we agree that there is still work to be done in this area. From the early part of next year patients will be able to book, amend and cancel appointments on line and we hope that this will relieve the pressure on reception and allow greater access to patients who are unable to use the on line facility. The Practice Manager