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Written by a patient
16th April 2016


Registered in March 2016 as new patient in hopes of getting an appointment to see GP, however still waiting in April. Difficult to get appointments if you call reception staff never pick up the phone, so if you’re not able to go directly to the medical centre during opening times because your working means your left waiting. If you have limited opportunity to make calls during a work day trying to get through on the phone to be kept waiting listening to 'your calls important to us, we know you waiting' and over 8 minutes later your still waiting, has proven a frustrating task. Thoroughly sick and tired of this. There surely has to be a better way for new patients that are working to get a GP appointment?

Recommend
Involvement
Cleanliness
Staff
Appointment