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Travelled an hour from work arriving at 11.50 for a 12 o clock appointment. I check in at reception and am told to wait upstairs. Half an hour later i have still not been seen so i go back to reception and am told i havent been signed in and there are no more appointment not only for that day but until the new year (12/12/17) 2 hour round trip, time off work and now i will have to do the same again. Utterly disgraceful, the receptionist should be reprimanded.