501 London Road, Thornton Heath, Surrey, England, CR7 6AR
I submitted a repeat prescription (by placing form in the box) on Monday morning 30th July. I then went to chemist on Thursday, they reported that prescription had not been received. When I asked at doctors reception they could find NO TRACE! I re-submitted the prescription as urgent and collected my items from chemist on Friday only to realise that 2 of my 8 items were missing. Returned once again to surgery and again receptionist could find no trace of medication request. Have now re-re-submitted request for outstanding items, will attempt to collect from chemist on next Monday - one complete week from start of process. The disappearance of repeat prescription request is by no means unusual. It occurred only 3 weeks ago when my wife also attempted to renew her prescription. Is there not a traceable process for prescription renewal. It seems that requests are not logged in just placed on a doctors table and possibly lost, misplaced or ignored.
I called surgery in the morning to get an appointment only to be told that they are fully booked and call back at 2pm. I called exactly at 2 pm waiting on the phone for 20 minutes for anyone to pick up the phone, only to hear we are fully booked! The worst Medical Centre ever.
Trying to get an appointment for my brother over the phone and being shouted at by the receptionist, Martell, instead of being helped in anyway. My brother suffers from bad asthma and thinks he may have a chestinfection coming on and wants to get to the doctors to try and nip it in the bud before he ends up in the hospital on Nebulisers as has often been then case. We called for him because he had to go to a meeting at work but is heading home now due to the pain and discomfort. After multiple times on hold, she came back and said the only appointment was half hour away, which my brother won’t be back for. My mum said this and asked for futher advice only to have the receptionist shout at her “you said it was an emergency” which is a lie, my mum just said that it was important to us that he gets seen ASAP so it doesn’t worsen. This woman was incredibly rude, her attitude was appalling and there was no help given. I understand that appointments are limited but I would also expect some compassion and help when calling up my Gp surgery and certainly not the attitude and rudeness we received! I would like to say this is the first time I have experienced this from this surgery but it’s more often than not that we get this attitude when trying to make appointments.