501 London Road, Thornton Heath, Surrey, England, CR7 6AR
I had an issue recently with the practice manager and the admin team at the surgery. It took more than a month to get the help the doctor promised and the practice manager was rude and unhelpful during the entire experience. I have contacted them on a number of occassions to ask how to escalate my complaint and, unsurprisingly, they have been completely unresponsive. Terrible patient care.
Very rude and dismissive receptionist. I had come in to register myself and my wife on the app MyGP and was repeatedly given wrong information so had to make numerous trips back and forth having been told contradictory information. I agree that you need to scrutinize documents and vett people to verify theIr identity but to do it in a delibrately difficult way to intentionally make life difficult does not help. She had not read my documents properly and when pointed out delibrately tried to ingnore me by creating other work to look busy. Attitudes like this should be strongly discouraged in the NHS and I myself working in the NHS a stone throw away from your practice strongly endorse this principle. Dr Renju Chidambaran, MRCP, Dip MACE.
As usual, the Staff at the Reception Desk were polite and helpful. I arrived at 9 a.m. requesting an appointment to see a Doctor....and was seen by 9.40 a.m. Doctor and Student-District Nurse were both very efficient and helpful. I have always had excellent service at the Eversley Medical Centre.
The surgery has twice not actioned things that it had agreed to do, once re a prescription and once arranging for a district nurse to come and take bloods. Talking to two different doctors on consecutive days resulted in two completely different courses of action. A lot seems to hinge on which receptionist or doctor you speak to, some are great (my own GP included) but others not so, often failing to do what they have promised, so the care the surgery provides is inconsistent, and can result in having to do a lot of chasing up, when you're unwell and contradictory advice. It can often be a long wait to see my actual GP, but he is very good about doung telephone consultations.