Elmbank Group

Written by a patient

Depending on which member of staff answers the telephone is how you can rate the service one of the staff is very incompetent at her job , and depending on her mood you might get an appointment or she might pass on your request for a doctor to call you back . I complained about her on a previous occasion and since then I have been treated very badly by her and the practice manager . If you ask to speak to the practice manager that’s a no no he wouldn’t want to hear complaints about his friends .The doctors,nurses and other staff are second to non really great at their jobs and always civil and helpful, it’s with regret I am posting this review but this treatment is affecting my health

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Written by a patient

Receptionist on phone extremely rude! As for Doctors its a lucky dip on who you get, some are fantastic and yet others speak to you like a idiot! There is a lack of respect for other human beings at Elm Bank Practice. I am extremely disappointed in the level of service they offer.

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Written by a patient

I have been registered with this surgery all my 50+ years and have always found the standard of care good. I do agree that it is now more difficult to see your requested doctor (2 week wait usually) but I've always got an appointment when I've needed one and have no problems with this surgery. I like that you can get a separate appointment when you need to see the nurse if that's what's required. They are keeping up with the times and now send a text to remind you of an appointment which is good. Sadly doctors come and go but they do seem to retain a core of well qualified long term incumbents.

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Written by a patient

I was shocked to see some of the reviews. obout this surgery.I moved to this sjurgery about 3 years ago and have found staff and GPS excellent. If I want to see a specific GP yes I have to wait perhaps a couple of weeks but if I'm ill I'll see any doctor. Urgent appointments are always available on the day or a GP can phone you with advice.. I have always been treated with the utmost respect from all GPS I've seen at the practice. My advice to unhappy patients would be to go to a different GP practice.

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Written by a patient

I was shocked to see some of the reviews. obout this surgery.I moved to this sjurgery about 3 years ago and have found staff and GPS excellent. If I want to see a specific GP yes I have to wait perhaps a couple of weeks but if I'm ill I'll see any doctor. Urgent appointments are always available on the day or a GP can phone you with advice.. I have always been treated with the utmost respect from all GPS I've seen at the practice. My advice to unhappy patients would be to go to a different GP practice.

Recommend

Involvement

Cleanliness

Staff

Appointment