Eastwick Park Medical Practice

Eastwick Park Avenue, Bookham, Leatherhead, Surrey, KT23 3ND 1 2 3 4 5 103 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
1 2 3 4 5
Written by a patient
30th January 2020

The new system is bad. As a carer I haven,t the time to sit on a phone for 20 mins, then to be told no appointments. It was because you didn’t have this system that I “sang your praises” .

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
9th September 2019

The medical staff are all excellent in my opinion. But the systems leave a lot to be desired. I cancelled an appointment but still got a reminder the day before it would have been due. But the biggest problem is trying to book an appointment. I received a text to say I was due an appointment. So I phoned to book one only to be told that there weren't any available and I had to call back. I understand that you get busy and I don't mind waiting if I have to but please give me an appointment even if it's two or three months away. Don't make me keep having to call back to try and get one. That just wastes everybody's time, the receptionist's as well as mine.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
9th September 2019

All the doctor's are very understanding, and treat us very well. I try to see the same doctor if I have a recurring problem, and I never feel rushed!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
11th March 2019

Whilst dropping off someone else's poo sample this morning the receptionist bit my head off. I had trouble trying to park and the receptionist was looking at something on the computer when I walked in, there was a man already waiting. I waited before asking her if I could just drop this off and held up the bag with the sample in it and in the most unpleasant snappy tone was told to "can you just wait a minute". I am neuro divergent, this could have gone one of two ways. As it was I was just left feeling like it was me that had done something wrong. The only reason I am still at this surgery is Dr Perrinparajah and the one very nice receptionist Liz.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5


{{category}} working at Eastwick Park Medical Practice ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Eastwick Park Medical Practice: http://iwgc.net/ejhl2