East Lynne Medical Centre 2016-05-10 Person 1 5 0

Once again I have been left fuming at the lack of care from this surgery!!!! Once again I have tried ringing for an appointment and been told that there are none available for me! When I have asked to prebook one I am constantly told that they are not able to prebook I mean are you serious!! There is no reason that I can not make an appointment!..... I am treated like scum due to the fact that I am a young person! The doctors at this surgery are lovely and do offer a great care once able to see them. However receptionist should get training in communication and dealing with the public because I have had the attitude to the maximum now! They think that they are gp's and the one major thing that is lacking in this establishment! I was hung up on from a very rude receptionist and clearly lacks no care or compassion for the public!!!! My sister received a rude letter when unable to get an appointment for her contraception and had to take an emergency appointment I wrote back with disgust as this is they're fault that she had to ring for 2 weeks with no luck! I would not recommend my surgery to someone who was homeless due to the receptionists there and the agro of trying to see the doctors!!! Fuming and frustrated is not the word to describe things right now!!!