Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD
Also known as: Mildmay, Addington, Montefiore
Doctor and staff are kind and considerate. But appointments for same day are almost impossible by phone (constantly engaged). We have to wait outside the medical center from 7.30 onwards to get near the front of a queue for an appointment, it's horrible in the rain and cold and must make us feel worse. Ideas. (1) Build a shelter (2) Allow next-day appointments to be made, as only those a week or two later are allowed.
Thank you for your feedback. We acknowledge that getting through on the phone at 8am is a problem for patients despite our best efforts in having 6 receptionists on duty to answer all available phone lines at that time. We regularly review the situation regarding the booking of appointments and your comments regarding waiting outside and appointment availability have been duly noted for discussion. East Cliff Practice
Even tho Dr Pick was running 40mins late,he still allowed all the time needed to explain my problems & talked thro each point clearly, examining me whilst asking questions & listened to my thoughts & concerns and when he explained the probable causes, referred me to the hospital to the department that can help me. He also reasured me about my pain levels in general due to my number of chronic illness's & conditions & is helping me, thro time & support, to reduce the extremely high doses of controlled drugs i take, sorted out problems with my repeat prescriptions & wants to see me regulary so everything can be checked/monitored and if that wasnt enough, he gave both my husband & myself our Flu Jabs early so i didnt have to struggle to get to the surgery again next week as he knows how hard it is for me to get out of the house due to my health. As far as the consultation was, i was very happy & grateful. My only nag is when i have to call to make a double appointment, there is never any available (i cant always get out to que at 8am due to being so unwell) yet rules say if you have more than 1problem, you need to book the equivelent no of appointments but even if you do get thro on the phone eventually...most appts have gone or certainly no doubles & even trying 2book a double 4December, the receptionist cudnt access the December slotsyet & there was not one double between today (28th Oct) & last day of Nov...i was told to ring next week!! See the cycle? But its just the sheer pressure the Drs are under so i do understand.
Thank you for taking the time to acknowledge your appreciation regarding your consultation with Dr Pick. We note your comments about booking double appointments and are grateful for your understanding of the problems we face. Our appointment system is reviewed regularly and patient's feedback is important to us. East Cliff Practice
Replace the not fit for purpose phone line appointments. 3 hours of constant phoning only to have someone hang up on me. Ended up having to go there and to be told "Busy" Come into surgery at 8am to try and book an appointment? Also there should be an option to prebook an appointment with any Doctor in the practice that you want to see. Not just your "registered gp" I never see my registered gp as she is as about as helpful as a chocolate teapot. Some one could seriously die whilst trying to make an appointment for this practice.
Thank you for your feedback. We acknowledge that the phone lines are very busy at 8am and that available appointments get booked very quickly. We are constantly reviewing our appointment system to make the best of the resources available to us to meet patient demand. Your comments have been noted. East Cliff Practice