East Cliff Practice

Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD

Also known as: Mildmay, Addington, Montefiore

 

Recent Reviews

 
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Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
17th November 2016

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
17th November 2016

I was treated with care and kept fully informed about my health. I left with a smile.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
17th November 2016

The doctor always listens to what I say.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
17th November 2016

Doctor and staff are kind and considerate. But appointments for same day are almost impossible by phone (constantly engaged). We have to wait outside the medical center from 7.30 onwards to get near the front of a queue for an appointment, it's horrible in the rain and cold and must make us feel worse. Ideas. (1) Build a shelter (2) Allow next-day appointments to be made, as only those a week or two later are allowed.

8th February 2017
Response from East Cliff Practice

Thank you for your feedback. We acknowledge that getting through on the phone at 8am is a problem for patients despite our best efforts in having 6 receptionists on duty to answer all available phone lines at that time. We regularly review the situation regarding the booking of appointments and your comments regarding waiting outside and appointment availability have been duly noted for discussion. East Cliff Practice

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
17th November 2016

The doctor and staff are great very patient reception very good and helpful.


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