East Cliff Practice

Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD Also known as: Mildmay, Addington, Montefiore 529 reviews

Reviews

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22nd February 2021


I am always very happy with the care given at my surgery. I am still waiting to be invited for my covid 19 jab but I know they are all under alot of pressure. I had an appointment recently and have to have blood test every three months and my GP asked if my breathing was OK as I sometimes have to use my inhaler . There so caring helpful and understanding and always approachable my doctor told me to contact her for anything anytime that meant so much to me.

Suggested improvements
Nothing needs improving

25th February 2021
Response from East Cliff Practice

Thank you for your very kind words it is appreciated particularly as you point out the NHS is under significant pressure at the moment which unfortunately patients do not always understand. We are working through our lists of eligible patients for the Covid vaccination as quickly as we can but are limited by the amount of vaccine we receive each week, rest assured we will be in touch as soon as we can. East Cliff Practice

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19th February 2021


I still not happy got a doctor now and she ok .she try but still what she has done has not help try ringing but don't get any where . now it the covid jab .got a letter as I can not travel far so I thought I would wait East cliff . to ring me ,don't know when that will happen plus my son need to have covid jab as well he's got learning problem and over weight I .but can not even phone as the message hang up its a pain and its stressing me out it also said to not be rude to the receptionists. what about when they are rude to a patient. that don't count . what I wish they inform patient what going on as they would not need to much just put in a email or sent letter .or text I have to keep ringing them for my missing med .for some reason they sent to wrong place every month .so fed up . and let down ,I got a bad UTI treatment has not work .just putting up with it .all they say is for me to get hold hospital to tell them it should be the DOCTOR to sort that out.

Suggested improvements
tell patients what going on by text or email ,or letter. covid 19 jab plus where about you are on the list. I not seen a doctor for a year but that blame on covid19 ,

25th February 2021
Response from East Cliff Practice

Thank you for your review. We are pleased to see you are happy with your new GP and that she is working through your problems. If you are struggling to get through on the telephone you can use our e-consult facility via the website. If you remain unhappy with the response you are receiving from the practice please make contact with the Practice Manager. With regards to the Covid vaccination. We do and try and post regular updates on our website. https://www.eastclifframsgate.nhs.uk/ We have almost 16,000 patients registered with East Cliff and with all that is required to run the largest vaccination programme ever which we are doing on behalf of all 5 Ramsgate GP practices alongside continuing to deal with the day to day running of a GP surgery we simply do not have the capacity or ability to provide regular updates via text, e-mail or letter about exactly where patients are on the list to be called. It may help to explain that we have limited control over the programme locally. NHS England are responsible for running the programme. They have set the criteria for which groups of the population are to be vaccinated and this in turn generates the list from which we contact patients and invite them in for a vaccination. We also have no control over how many vaccines we receive and therefore cannot predict how soon a patient is likely to be called in. You mention you have received a letter this is because NHS England have set up local hubs in order to vaccinate more people quicker. You may have seen that one has been set up at the SAGA building at Westwood Cross earlier this week. If you are unable to travel to a hub you can receive a vaccination at the practice but you may have to wait longer as we are still working through our priority lists and again are reliant on the number of vaccines allocated to us. East Cliff Practice

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30th January 2021


I would like to thank the team at the East Cliff practice in Ramsgate for their hard work. By the time they shut up shop they vaccinated 650 people yesterday including me. They have even more booked for today if everyone keeps their appointment. Outstanding service with a system that worked like clockwork, no waiting, smiling staff, what more could I ask.

Suggested improvements
Not one thing,

8th February 2021
Response from East Cliff Practice

Thank you for your kind comments and for taking the time to feedback to us. East Cliff Practice

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Written by a carer
10th January 2021


My 94 year old mum recently received her covid 19 vaccines at your surgery. The experience from start to finish was excellent.and we would like to thank you for that. She felt relaxed and safe throughout the procedures. I have seen pictures of the elderly having to stand in long queues outside surgeries in other parts of the country, so just wanted to thank you for the work put into making sure that did not occur in your practice. We really appreciate the care and attention given to my mum. Thank you!

Suggested improvements
In our experience, there is nothing you could have improved on!

18th January 2021
Response from East Cliff Practice

Thank you for your kind comments. It was very much a team effort which ran smoothly thanks to our patients prompt attendance and their understanding of the rules that were by necessity put in place. With best wishes East Cliff Practice

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Written by a patient
22nd December 2020


I have nothing but praise for all the staff at East Cliffe, the receptionist are always helpful & polite, the surgery is always clean, the telephonists are extremely helpful and will try every way possible to facilitate your enquiry.

Suggested improvements
Nothing

4th January 2021
Response from East Cliff Practice

Thank you for taking the time to leave a review. Your kind comments have been shared with our staff

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Resources

Short link to review East Cliff Practice: http://iwgc.net/eb8uu