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East Cliff Practice
2019-02-14
Person
1
5
0
Written by a carer
Written by a carer 14th February 2019
So as usual I've had an appointment at the centre and it's turned into another drama, taken my 10 year old in because she found a lump, at first all went well was booked into see someone for an ultrasound on her shoulder the nurse was friendly and polite and good with my child and then told we would be referred for another appointment with the dermatology department, 2 weeks later I get a letter saying they can see ive been referred but not booked an appointment so ring the booking team I eventually get through to be told I nee a password so ring the surgery again 73 times in an hour just trying to get said password then a week later manage to get back in touch with the booking team to be told that all I've done is activate a booking reference and yet some one else is going to ring me back at some point so nearly a month down the line and still no appointment and you wonder why people thunk it should all be privatised.
14th March 2019
Response from East Cliff Practice
Thank you for your comments. I believe you subsequently spoke with the Assistant Practice Manager and this matter has been resolved for you. Regrettably there have been numerous problems with the online booking process in the past which is why many GP practices have preferred to send written referrals straight through to the hospital instead of using the online booking system. However practices now have mandatory targets around using the system and unfortunately there are still problems with booking appointments. One of the benefits to patients is that it will give patients greater choice including receiving NHS Care in private hospitals.