Report this review of East Cliff Practice
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
East Cliff Practice
2017-06-02
Person
4
5
0
Written by a patient
Written by a patient 2nd June 2017
I am very happy with the care provided here, especially by Dr McPherson, but trying to get an appointment can be frustrating. I can see an easy way to improve this: when you telephone instead of having to keep dialing the number over and over for up to 30 mins hoping to strike lucky you should be put on a queue and told your place in that queue. I don't think this would be too difficult to implement and would be a much fairer less stressful system.
19th June 2017
Response from East Cliff Practice
Thank you for the positive review of the care you receive at the Practice. We are sorry to hear about your frustrations with the telephone system which we share. A replacement system represents a significant cost for the Practice but it is one we are committed to making. We are currently in discussions with a number of neighbouring Practices about jointly purchasing a replacement system which should deliver an improved experience at a reduced cost. East Cliff Practice