Report this review of East Cliff Practice

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

Written by a patient
3rd May 2017


Unhappy with the treatment from my GP since joining, when putting in a complaint on 10th April I expected the practice manager to reply to me and acknowledge my complaint within their complaints procedure (3 days). I have called and followed up but still NO contact from the practice. Disgusting behavior!!

15th May 2017
Response from East Cliff Practice

Thank you for your comments. We were very sorry to learn of your concerns and trust you have received and were satisfied with the response sent from the Practice. Please accept our sincere apologizes for the fact that your complaint was not acknowledged in accordance with our published standards. We are reviewing our complaints procedure and will ensure this is addressed accordingly. Should you remain unhappy with any aspect of the Practice please do make contact directly with our Practice Manager, Gerald Bassett. East Cliff Practice

Recommend
Involvement
Cleanliness
Staff
Appointment