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19th October 2016


The only way to get an appointment is to queue from 7:30 am outside the door. It takes forever to get through on the phone. A queuing system would make you know you will get through and how many callers are ahead of you. When you cannot get an appointment that say you want make one for a future day you have to follow the same procedure the next day!

8th February 2017
Response from East Cliff Practice

Thank you for your feedback. We acknowledge that the telephone lines are very busy at 8am and available on the day appointments, and those pre bookable for future dates, get booked very quickly. Our appointment system is reviewed regularly to make the most of the resources we have available to meet patient demand. Patient feedback is very important to us. East Cliff Practice

Recommend
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