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East Cliff Practice
2018-06-08
Person
3
5
0
Written by a patient
Written by a patient 8th June 2018
I have been a patient for 30 years, and understand that the surgery now caters for so many more patients-however when after 2 weeks of trying to get an appointment, I had to resort to stop the school bus I was driving to try and ring the surgery today, How bad I felt with 16 children waiting for me .
I have visited the surgery in person also, but do not appear to fit into the criteria now expected, I .e able to ring on the day, never any appointments available for 2 weeks or 4 weeks in advance and despite working from 7.30 am till 5pm cannot see a doctor on Saturday because I work in Ramsgate.
I feel totally exasperated, if it wasn't for the receptionists doing their best to be supportive ,I would have complained to a higher authority. Thank goodness I don't have a serious illness.
29th June 2018
Response from East Cliff Practice
Thank you for taking the time to review our Practice. We are sorry to hear that you have had a problem trying to book an appointment. The demand for appointments is high and growing all the time, and we are taking action to make more appointments available and to direct patients to the most suitable clinician for them to see. We have recently appointed 2 further Nurse Practitioners to support our new Acute Care Team, and will also have a new Clinical Pharmacist jointing us soon. In addition, we have an on going advertisement out for an additional GP (sadly in short supply). There are usually a number of appointments bookable 2 weeks and 4 weeks in advance but these can go very quickly. Unfortunately there was a temporary shortage of pre bookable appointments at the beginning of June when we had to amend the rotas to minimize the impact of a GP leaving the Practice. If you are not already signed up for Patient Access to book your appointments on line, please see our website (eastclifframsgate.nhs.uk) or contact our reception team (01843 855800) for details. We are here to help and sincerely hope the recent changes made to our Clinical Team and to our appointment rotas will make booking appointments easier going forward. East Cliff Practice