Thank you for your comments. We were sorry to read of your recent experiences and your comments have been shared with the doctors and staff across the practice. I understand you have subsequently written to the Practice Manager and should have now received a response from the practice. We introduced our Acute Care Team in order to deal with Acute on the day problems rather than ongoing problems. The doctors have asked that when booking appointments our receptionists ask questions to determine the nature of the problem and a few other questions in order for patients to be directed to the most appropriate clinician. They will do their best to avoid being obstructive or intrusive but if this appears to be the case we can only apologies. There are in fact 9 permanent GPs working at the Practice but as has recently been reported in the local and national news Thanet is the 4th highest under doctored area in the country meaning that all GPs locally are responsible for much higher number of patients under their care than most other parts of the country. This is a national problem and is an issue that we have little control over. We have increased the number of blood test appointments we can offer and these are usually booked in advance. We will do our best to squeeze in additional blood test requests at short notice but unfortunately we do not have capacity to run an emergency blood test facility. East Cliff Practice