Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD
Also known as: Mildmay, Addington, Montefiore
I needed to book an appointment for my young son, when I spoke to a reception staff member she was very polity and helpful; she asked the reason for him needing to see someone, this then allowed her to book his appointment with the correct Doctor. I found this Doctor to be very lovely and very helpful, she took her time to examine my son and allowed me to feel at ease when I left her consulting room. I would defiantly recommend this surgery. I find some reviews on this site very difficult to understand, the surgery have always been able to accommodate an appointment for my children and for other family member when they have called for an appointment. We're often booked an appointment for the same day if this is required, I find this level of service amazing. I came from a surgery which never allowed you to book an appointment and if you were given an appointment you would normally have to wait some 6 weeks. Keep up the good work
My friend was asked to come into the practice at 8am to arrange an urgent appointment to see a doctor she is already under the doctor with heart and breathing problems so getting around is not easy yet when she got there was told the appointment is not available until nearly 12. Not only the fact this could have been done by phone saving her a trip in but this could have put a patient at risk by such incompetence. I have read reviews on this site plus google reviews it seems the practice manager does not read them as over the last few years the bad reviews are always about reception so is it a time to change management as a qualified manager myself I would have got this sorted sooner than later.
The receptionists seem to think they have a medical degree and are very rude, unhelpful and patronising. It is nearly impossible to get an appointment even for a sick child!! Their answer is "take them to A+E we can't give you an appointment, try and ring at 8am tomorrow morning"!!!!!! Even then you can't guarantee an appointment.
The surgery is very busy and although appointments for non urgent matters are often booked for weeks in advance, the new acute care scheme is beyond brilliant. The reception staff are direct and to the point and don't faff around, sometimes coming across as rude but they are trying to make sure that the right people get the small amount of daily slots available. Unfortunately this does not always work, I was told i'd have to wait 2 weeks for an appointment for pain medication to stop me passing out while urinating due to unbearable pain after an operation. I managed to get put on the Acute Doctor call back list where the Doctor will call you when he's got a few mins free and will if possible based on history, records and experience may be able to prescribe any required medication, this saves everybody time, saves appointment slots and works really well. Unfortunately the days of being able to have a Doctor available on the day for non urgent problems is long gone, Pharmacies and pharmacists have now taken over that role and we now have to start using them as the first place to get non urgent advice and treatment. The online services that they provide via Patient-Access do not allow you to send messages which is a pain, I need to order more medication which is not on a repeat so I will again on Monday have to go through the phone at 8AM, be told I can't have an appointment, get on the call back list, then wait for the phone call .... it's a waste of time for the Doctors which could be spent helping others, is the messaging service was working then I could message them asking for more XXXX and the doctors would be able to just prescribe it. Also it is not possible to book appointments online, always shows errors or that no slots are available.