East Cliff Practice

Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD Also known as: Mildmay, Addington, Montefiore 529 reviews

Reviews

Recommend
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28th March 2024


Saw a GP who was condescending and dismissive, did not have relevant clinical knowledge and did not have time for me and referred me to the NHS app. He had to check with a colleague whether he could prescribe medication and was unable to present any treatment options. It left me feeling unheard, unimportant and disappointed.

Suggested improvements
Employed GP’s who are interested and clinically effective.

Experience
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Cleanliness
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26th March 2024


Rude staff on reception, asking for help and all they can do is talk down to me and insult me as well as complain they’re understaffed. As an NHS employee myself I’m well aware of the difficulties but that’s no excuse to speak rudely to patients at any time

Suggested improvements
Teach your reception the trusts values as well as customer service skills to politely talk to people without being rude

Experience
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Rating not given.
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14th February 2024


Great staff - just lacking appointments like all surgeries these days

Suggested improvements
More available appointments

23rd February 2024
Response from East Cliff Practice

Thank you for your positive feedback regarding our staff. We are continuously looking at ways to increase our availability Many thanks East Cliff Practice

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11th October 2022


I prefer the e consult way to get a appointment, it saves queing for ages on the telephone

Suggested improvements
Nothing

25th October 2022
Response from East Cliff Practice

Thank you for your positive review. E-consults are extremely useful where the matter is not urgent. As more patients switch to using e-consults we hope this will have a positive impact on call waits.

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11th April 2022


Knew I needed to be seen as the issue required it quite obviously. Don't need to be a Dr to know that. An Econsult & telephone only later the Dr needs to see me. Oh except now of course I have covid and can't go in there. So told to call and get f2f appointment once clear. Receptionist refused to give me appointment despite Dr adding this need to my notes. Had I not made a scene she would not have bothered reading my notes and therefore giving me appointment. Also without my consent reception staff (not a Dr) accessed my covid status record and questioned me if I was indeed negative as I was still positive on x date. Absolutely livid at this. Seen late for the f2f despite there being about 3 people the surgery! They still cannot run on time when they don't see people. Treated as though I had the plague. Dr had no time for me, wanted me in and out. This is despite the receptionist not wearing a mask!? Sent for x-ray. Excellent service at hospital i should add. Results back early from hospital - text to make appointment sent. Called immediately. There are no appointments, call back 8am. What?! When all the genuine sick people are ringing urgently you want me to call. Lose my job over all these calls? Waste my money on these calls? Are they having a laugh!! Absolute joke of a GP practice and awful awful staff attitude.

Suggested improvements
Offer actual appointments. With Dr not a administrator! Online booking system is working at hospital now why not gp?

21st April 2022
Response from East Cliff Practice

Thank you for your comments. I was sorry to read of your recent experience. We are managing high demand for patient appointments at the moment whilst dealing with increased sickness levels amongst staff. Unfortunately we don’t always get things right. If you make contact with the practice manager with your details we will look into the issues raised and respond formally to you. East Cliff Practice

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Resources

Short link to review East Cliff Practice: http://iwgc.net/eb8uu