East Cliff Practice

Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8AD

Also known as: Mildmay, Addington, Montefiore

 

Recent Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Written by a patient
23rd November 2019

We recently moved house so we had to leave the practice as we were no longer within the boundary although it is much easier to get to east cliff practice. We were devastated as we have always been there and at 73 years old we didn’t want to change doctors. After a recent visit to the new surgery (half an hours walk with no bus service) i am so upset i will probably never go there again. We just wish we could come back to east cliff.

28th November 2019
Response from East Cliff Practice

We recently moved house so we had to leave the practice as we were no longer within the boundary although it is much easier to get to east cliff practice. We were devastated as we have always been there and at 73 years old we didn’t want to change doctors. After a recent visit to the new surgery (half an hours walk with no bus service) i am so upset i will probably never go there again. We just wish we could come back to east cliff. Thank you for your kind words. We are sorry to learn of the difficulties with your new surgery. Unfortunately, as many other practices are finding, due to the daily challenges on us in terms of workforce and patient numbers we are having to enforce boundary rules and only allow patients living within our catchment area to register with us. We very much hope that things improve for you at your new surgery. With best wishes in your new home East Cliff Practice

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Involvement
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Cleanliness
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Written by a patient
20th November 2019

I feel very let down ,

22nd November 2019
Response from East Cliff Practice

We are very sorry to read your comments. If you would like to make contact with the Practice Manager we will look into what we can do to put things right for you.

Recommend
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Involvement
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Written by a patient
6th November 2019

I recently visited the surgery for a blood test. I am renown for passing out and not being the best patient! I was seen by a wonderful woman called Louise Smith. On arrival Louise was calm and understanding about my issues. We sat a spoke for a while which put me at ease and I turned back to her to ask when the blood was going to be taken, it had already been done. Louise's technique is outstanding, as with her manner, attitude and professionalism. The Lady is a credit to East Cliff and deserves the very best accreditation. Once again, a big thank you Louise for keeping me calm. You are by far the best phlebotomist I have ever had and with chronic Pancreatitis I've seen a few!! Well done! & Thank You x

8th November 2019
Response from East Cliff Practice

Thank you for taking the time to leave a comment and for your very positive review which we will pass on to Louise.

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Involvement
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Written by a patient
15th October 2019

Every time I attend to surgery my appointment has been more than 40minutes delayed which has led me a few times to leave the surgery due to having kids I ring all morning and hardly ever get a answer then when I ring later there is no appointments or they squeeze you in and give you a appointment that’s clearly not reachable as iv been left waiting at least a hour with two sick children.

24th October 2019
Response from East Cliff Practice

Thank you for your feedback. We are very sorry to hear that this is your experience of the practice. GPs will always do their best to keep to time but with fewer doctors and increasing demand the doctors are often seeing patients with more than one problem in a ten minute appointment which unfortunately has a knock on effect. We have discussed having longer appointments to address this but this would mean we end up offering fewer appointments to patients which would be even more unpopular. We have ongoing issues with our telephone system which we are working hard with the provider to resolve. We work hard to provide a good service in very challenging circumstances and we will always do our best to fit patients in on the day where possible.

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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Written by a patient
14th October 2019

Receptionist very polite and tries to help, however since my GP left I have trouble getting my repeat prescriptions and my sick note in a timely manner. I used to have nothing but praise for this practice but lately it has failed me on several occasions.

24th October 2019
Response from East Cliff Practice

Thank you for leaving a review. We are sorry to hear that you feel standards have dropped since your previous GP left. We are working hard to manage the workload with fewer GPs and are looking forward to another GP joining us in January. Should you experience similar problems in future please ask to speak to the Reception Manager who will aim to resolve the problem for you.


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