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30th July 2021


I have been trying to get an appointment with a doctor on the telephone not even face to face on patches for over a week now, there’s never the option to request it because it doesn’t allow it, I’ve tried early morning and every other time. It’s impossible. I don’t understand why they don’t just allow patients calling in to book appointments, I mean that’s why the receptionists and staff are there for. Why does this surgery make it so difficult for patients to book a telephone appointment with a doctor! Not happy at all with the service here!

Suggested improvements
Allow patients to book telephone appointments with doctor by calling in too because it’s never available on patches

Experience
Involvement
Cleanliness
Staff
Appointment